Please find listed below some common questions that we are often asked. Click on the question to read the corresponding answer.
Feel free to contact us for any other questions that are not listed below:
Contact us via email shop@progarr.com or you can use contact form
Ph + 39 0924 27875
Why should I buy at Progarr?
Because Progarr is the leading online dealer Europe's for design furniture and lighting. We ship with the best conditions worldwide.
How frequently is the site updated?
In order to give you as many ideas as possible and that you are up to date on all the latest design news, Progarr is regularly updated. We also send articles every week with new brands, designers, products, current events and everything you would like to know about design.
How often will I find new products at Progarr?
The site is updated with up to 100 new products every week which are also presented on our regular newsletters.
How can I order a product that isn’t listed on your website?
We are able to supply all products from the brands and designers already listed on our website. If you can't find the product that you're interested in, please do not hesitate to contact us.
How do you determine the price of your products?
We use the retail prices that advised by each of our suppliers.
Are you able to supply discounts?
We are able to supply a discount if a certain quantity is ordered. please do not hesitate to contact us and we will reply you within 24h.
How long does the delivery take?
The delivery times are displayed on the product page directly next to each item.
What do I do, if I want to exchange or return a product?
In case an ordered product doesn't comply with your request, as a private customer you can return it within 14 days without giving any reasons by simply sending it back - preferably in its original packing - unless you have acted upon commercial or self-employed professional occupation or placed a special, customized order. The amount payed will be refunded promptly after receiving and checking the product.
How high are the shipping costs?
Shipment costs based on products and destination. Calculating the cost is simple (and does not imply the purchase):
1) Select article
2) Insert quantity
3) Confirm
4) Insert destination
The system calculates automatically the exact cost according to your combination. If you add articles or modify quantities, the system immediately calculates again the transport costs.
How can I place an order?
Placing an order is super easy! After selecting the products that you like (or after having selected them from your LoveList) click the button “Add to basket” and “Checkout”. You will be able to set your billing and delivery information and decide which payment method fits better your decision. After having accepted the terms and conditions you can finalise your order and receive the email confirmation of your products.
What payment methods do you accept?
You can pay by the main credit cards through Stripe, Paypal account or bank transfer. We suggest you keep your credit card close to you to speed up the payment process, so that you are sure you get the best limited deals on time.
How should I act upon delivery?
We do our best to identify the best transportation partners for every country. However, we suggest you follow these steps during the order reception: (i) please check that the products in your box are as many as reported on the delivery note; (ii) please check the packaging entirety and note every sign of visible breakage. In case you think something might be wrong, please make sure you sign the delivery note as “accepted with reserve” and report, if possible, any alleged damage.
Who will take care of the delivery of my order?
Progarr grants an easy and pleasant shopping experience in any phase. We have an internal logistics service located in the northern area of Italy and we do our best to identify the best transportation partners for every country. Each transportation service provider will be selected based on its track record in handling fragile products.
How can I ask for a product replacement or for a refund?
No worries! Please follow the following simple steps to return products in an easy and quick way. Return policy is written in accordance with the current Italian Law.
How can I contact you?
You will always get a prompt answer from our customer service team!